Privacy Policy

Last Updated: December 2024

Your Privacy Matters

At OptiVault, we are committed to protecting your privacy and keeping your financial data secure. We will never sell your personal information to third parties.

1. What Information We Collect

We collect only the essential information needed to provide you with the best financial management experience:

Personal Information

  • Name and Email: Used for account creation and communication
  • Profile Details: Optional information you choose to provide

Financial Data

  • Bank Account Information: Connected through secure third-party services like Plaid
  • Transaction History: To analyze spending patterns and provide insights
  • Account Balances: To track your net worth and financial progress
  • Budget and Goal Data: Information you create within the app

Usage Information

  • App Usage Patterns: How you interact with features to improve our service
  • Device Information: Device type, operating system, and app version for security and compatibility
  • Analytics Data: Anonymized usage statistics to enhance user experience

We only collect data that directly helps us provide and improve OptiVault's services. We don't collect unnecessary information.

2. How We Protect Your Data

Your data security is our top priority. We employ industry-leading security measures to protect your financial information.

Security Measures

We protect your data using:

256-bit SSL Encryption Bank-Level Security Two-Factor Authentication Regular Security Audits
  • Bank-Level Encryption: All data is encrypted using 256-bit SSL encryption, the same standard used by major financial institutions
  • Secure Cloud Infrastructure: Data is stored on secure, encrypted servers with regular security audits and monitoring
  • Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account
  • Regular Security Updates: Continuous monitoring and updates to protect against emerging threats
  • Compliance Standards: We comply with financial data protection standards and regulations
  • Access Controls: Strict internal access controls ensure only authorized personnel can access systems

Your Banking Credentials: We never store your online banking username or password. All bank connections are made through secure, encrypted third-party services like Plaid.

3. We Never Sell Your Data

Clear and Simple: We absolutely do not and will never sell your personal or financial information to advertisers, data brokers, or any third parties. Your trust is more valuable than any revenue from selling data.

Your financial information is yours. We built OptiVault to help you manage your money better, not to profit from your data. This commitment is fundamental to our mission and will never change.

4. Limited Data Sharing

While we never sell your data, we do share it in specific, limited circumstances necessary to provide our service:

Service Providers

  • Plaid and Banking Connections: To securely connect your bank accounts and retrieve transaction data
  • Cloud Infrastructure Providers: To securely store and process your data (AWS, Google Cloud, etc.)
  • Analytics Services: Anonymized usage data to understand how to improve our app
  • Customer Support Tools: To provide you with assistance when needed

Strict Protection: All service providers and partners sign strict data protection agreements and are contractually prohibited from using your data for their own purposes.

Legal Requirements

We may share information when required by law, such as:

  • In response to valid legal processes (subpoenas, court orders)
  • To protect the rights and safety of OptiVault, our users, or others
  • To prevent fraud or security issues

We will always require proper legal documentation before sharing any data.

Business Transfers

If OptiVault is acquired or merged with another company, your data may be transferred. We will notify you and ensure the new entity honors this Privacy Policy.

5. Your Data Rights

You maintain complete control over your information. You have the right to:

Access Your Data

  • View all data we have about you
  • Request a complete copy of your information
  • Understand how your data is being used

Manage Your Data

  • Update or correct any information
  • Delete specific data points
  • Disconnect bank accounts at any time
  • Opt out of certain data collection features

Delete Your Account

  • Permanently delete your account and all associated data
  • Download your data before deletion
  • Request confirmation of data deletion

Exercise Your Rights: Contact us at support@optivault.co anytime to exercise any of these rights. We'll respond within 48 hours.

6. Data Retention

We believe in minimizing data retention and giving you control over your information.

Active Accounts

While your account is active, we retain your data to provide continuous service and insights. This includes:

  • Transaction history for analysis and trends
  • Budget and goal tracking information
  • Account settings and preferences

Account Deletion

When you delete your account, we permanently remove all your personal and financial data within 30 days, except where we're required by law to retain certain information (such as for tax or legal purposes).

After deletion:

  • All personally identifiable information is permanently erased
  • Bank connections are immediately terminated
  • Your data cannot be recovered
  • You'll receive confirmation once deletion is complete

Inactive Accounts

If your account remains inactive for an extended period (typically 2+ years), we may contact you to confirm whether you want to keep your account. If we don't hear back, we may delete your account and data.

7. Cookies and Tracking

OptiVault uses minimal tracking technologies to provide and improve our service:

Essential Cookies

Required for the app to function properly:

  • Authentication and session management
  • Security features
  • User preferences and settings

Analytics

We use analytics to understand how users interact with OptiVault:

  • Feature usage statistics (anonymized)
  • Performance monitoring
  • Error tracking to fix bugs

You can opt out of analytics tracking in your app settings.

8. Children's Privacy

OptiVault is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes:

  • We'll notify you via email or in-app notification
  • We'll update the "Last Updated" date at the top of this policy
  • For significant changes, we may require your consent
  • You can review the policy anytime in the app or on our website

Continued use of OptiVault after changes means you accept the updated policy.

10. Contact Us

Have questions about your privacy or this policy? We're here to help.

Discord Community

Join our Discord server for the fastest support. Our team typically responds within 1-2 hours during business hours.

Email Support

Contact us at support@optivault.co and we'll respond within 24 hours.

Your Privacy Questions Matter: No question is too small. We're committed to transparency and helping you understand exactly how your data is protected and used.

Our Commitment to You

OptiVault exists to help you build wealth and achieve financial freedom. Your trust is the foundation of our service. We will always prioritize your privacy, protect your data, and give you complete control over your information.